a week ago via Google
Tony was so helpful! Took a look at my glasses right away and fixed them in 5 minutes free of charge! I’ll definitely be back, super well kept and welcoming inside too
a week ago via Google
I can actually write this review, because I can see now. Incredible! Love my bifocal contacts life changing. Love dr Wendy and Jean
4 months ago via Google
I have been coming to Pildes for almost 20 years. While they have an exceptional selection of eyewear, it is the professionalism and friendliness that keep me coming back. Jay, Jean, everyone on the staff is knowledgeable and friendly. They have saved me on many occasions. Whether it was a sporting event that I was participating in or last minute travel the PILDES family has always been willing to expedite my contacts or eyeglasses at a moments notice.
a week ago via Google
Great staff and help. Took my glasses, fixed a difficult issue and would not let me pay. Was able to answer my questions about frames and give advice on new frames.
3 weeks ago via Google
Jay and his staff at Pildes are the best! I recenly got a new RX for eyeglasses from eye doctor. After it was filled, I had problems. Went back to eye doctor. Changed RX. Had my lenses replaced in less than a couple weeks at no charge. Couldn't have been easier. I would not go to any other optician.
3 weeks ago via Google
I had a wonderful experience at Pildes! The staff was friendly, the selection was great, and they helped me find the perfect pair of glasses. I'm very happy with my purchase
2 months ago via Google
Pildes Optical is a tremendous optical shop. I have had 4 eye surgeries and am extremely sensitive to all vision changes. I've been a Pildes customer for many years and they have always managed to make me the perfect pair of glasses. Most importantly, they stand behind their work; if you subsequently have an issue, they will make it right. Excellent selection of frames and sunglasses at different price points. The staff is very pleasant and customer-friendly. Jay, the owner, is highly experienced at fitting glasses for even the most difficult customer. It is worth a trip from elsewhere in the City to the UWS to shop at Pildes.
a month ago via Google
Had the most wonderful experience at Pildes! Everyone was extremely kind and welcoming. Dr. Wendy Marshall is the best optometrist I have ever seen! She took her time and I really appreciate that. Would recommend to everyone on the UWS!
I have used Pildes Optical for many years - the store has an excellent selection of frames and the staff quickly answer any questions I have and happily make adjustments or minor repairs to my glasses. I find the professional service and back-up far superior to anything available either online or through a chain.
Terrific selection of frames and a highly skilled and customer-friendly staff. I have bought many eyeglasses from Jay and have never been disappointed. Highly recommended! Pildes will go the extra mile to make sure that a customer is completely satisfied - even weeks after the transaction. I wouldn't buy eyeglasses from anyone else!
Same day appointment, exceptional service. Shout out to Zhenzhen Zhang who patiently helped me try on a million different frames until we found ones that were just right! She was super knowledgable and was able to match my every finicky request with a different set of frames. If you like the shape of a frame but not the color, you can even order beyond the stock that's in the store.
Great services and good energy overall!
James helped me pick my glasses, he was very knowledgeable and knew what would fit me well and had amazing positive energy!
The eye doctor there was also great, very polite and he examined me and shared findings about my vision problem, very helpful, highly recommend!!
I've been coming here not long, about 2 years now. I was seen this weekend my Dr. Moore-Stoll who was friendly, professional and provided so much knowledge. You can tell she knew her stuff and had a cute personality. I normally just come here for my eyeglass/contact exams and updated prescriptions. I don't order my glasses from here but they have such a vast and cute selection! Otherwise, service is always friendly from the staff and quick! See y'all next time!
I have applauded Pildes in the past after purchasing sunglasses, but just had to do it again! I purchased my first pair of bifocals from Jay very recently. I was very nervous about acclimating myself to this type of lens. Jay helped me to pick out a beautiful frame for me.
He gave me advice on how to best use this type of lens. As I was standing with Jay, I overheard another client comment about how Pildes is the best place to purchase glasses. I totally agree with her. I live in Riverdale but gladly drive
Into Manhattan to purchase my glasses from Pildes. Just had to give another shout out to this establishment, and to Jay.
F.Y.I. I am loving my new bifocals!
The staff there are top notch. They know how to work with customers to make sure they get exactly the right style and fit. The thing that sets this place apart from others is the care given to making sure the customer is satisfied. No problem with returns or exchanges And if the lens aren't right they will replace without charge or hassle. It's a very professionally-run business.
I'm visiting from California and left my glasses in the park. Li at Plldes Optical saved the day! She was spot-on with advice for picking out frames that worked for my face and the glasses were ready a few hours later. I'm deeply grateful to be able to see again and so quickly. Excellent experience all around.
I needed a new local optometrist during COVID because my old place in Gramercy was just too far. It is super easy to book an appointment on their website, you don't have to wait like a month for an appointment and the office is efficient and well run. They help you with your insurance to order contacts (with a rebate and insurance) or glasses. My spouse now goes here too. I also like supporting local businesses. The optometrist is kind and listens to your eye concerns attentively -- I never feel rushed.
Integrity is a watch word at Pildes . Shout out to Jay who instantly volunteered to replace my glass frames that his assistant mistakenly broke. Like his assistant, he could have just apologized. But that was not enough for him . He replaced the frames and gave me a separate pair of glasses to wear in the interim. Ten days later I am fixed and set. The interim frames? Keep them you may need them"
He stepped up, fixed the problem and bought himself a life long client for not just doing things right but doing the right thing. A class act
Integrity is not as easy to find nor is it as highly valued as once it was. You will find it at Pildes "
I went to Pildes Optical on Broadway at 76th Street recently to buy a pair of glasses. I went several times and was helped by a very attentive, patient, competent and kind sales person, Kenia.. This is the fourth or fifth time over the years that I've bought progressive glasses at this Pildes.
I've always found them to be patient, competent and effective. I highly recommend this optical store.
We have been customers of Pildes Optical since we moved to New York, 20 years ago.
Two years ago,my husband retired and our insurance changed.We decided to try a less expensive alternative to Pildes.
Though my experience wasn't totally negative, I was not happy with the new optician. So, my husband tried a different "new" optician. That experience was less than satisfactory.
After a lengthy conversation, we decided that we could afford Pildes since we had been very happy with them for so long. We modified our time between visits and were comfortable with the increased costs because of the superb service and our total satisfaction with their services.
My husband is very analytical and our decision was based on weighing all the pros and cons. Neither of us has regretted our decision to return to Pildes.
Thoughtful and professional staff who actually care about accommodating their clients, not always so easy to find these days, but that's exactly what you get at Pildes. Easy online booking, comprehensive eye exams conducted with great care and patience, a fantastic selection of frames, and great people to help guide you through the process. Can't recommend enough!